At MixedCustom, we aim to deliver your custom creations as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
1. Processing Time
🛠 Standard Orders: 7–10 business days (production + quality check)
⚡ Express Orders: 3–7 business days (additional fee applies)
Note: Processing begins after payment confirmation and final design approval.
2. Shipping Options & Delivery Times
| Shipping Method | Delivery Time (After Processing) | Regions Covered |
|---|---|---|
| Standard Shipping | 5–10 business days | Worldwide |
| Express Shipping | 3–7 business days | Select countries |
| Local Pickup | 1–2 business days (notify when ready) | [Your Location] |
Delivery estimates exclude customs delays (see Section 5).
3. Shipping Fees
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Calculated at checkout based on order weight, destination, and shipping method.
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Free Shipping: Available for orders over [59] USD .
4. Tracking Your Order
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You’ll receive a confirmation email with tracking details once your order ships.
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Check status via:
🔗 [Carrier’s tracking portal] (link provided in email)
📧 service@mixedcustom.com (for assistance)
5. International Shipping & Customs
🌍 Duties/Taxes:
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Buyer is responsible for any import fees or customs charges.
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Fees vary by country; check local regulations before ordering.
📦 Address Accuracy:
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Double-check your shipping address at checkout. We’re not liable for delays/loss due to incorrect addresses.
6. Delays & Lost Packages
⚠ Potential Delays:
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Weather events, carrier disruptions, or customs inspections.
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We’ll notify you if your order is affected.
🔍 Lost in Transit?
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Contact us after 15 days (standard shipping) or 7 days (express) for investigation.
7. Returns Due to Shipping Issues
If your item arrives damaged or incorrect:
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Email us within 7 days at service@mixedcustom.com with photos.
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We’ll cover return shipping and send a replacement/refund.
8. Contact Us
For urgent shipping inquiries:
📧 service@mixedcustom.com